Shop – Terms and Conditions
Last updated: 20/6/2025
Welcome to our Shop! When you buy branded items from us, here’s what you need to know.
1. About Our Shop
We sell branded items (like clothing and accessories) to raise funds for ex-servicemen. All proceeds support our charity’s mission.
2. Ordering & Payment
You pay at checkout. Payment must be completed before we ship your order.
We accept major credit/debit cards and secure payment services.
Prices are in pounds sterling (£) and include VAT (if applicable).
3. Shipping & Delivery
UK standard delivery typically takes 3–5 working days.
Branded or “print-on-demand” items may take 7–21 days depending on what needs printing.
International delivery may take 2–4 weeks, and customs duties may apply (you’re responsible for these).
We will notify you if an item is out of stock or delayed.
4. Returns & Exchanges
Change of Mind or Size
You can return unworn items in original condition within 90 days (UK only).
Faulty or Damaged Goods
Report damaged or incorrect items within 14 days of delivery.
We may replace the item or refund the cost of the product and standard delivery.
Send back via our returns process with proof of purchase.
Printed-on-Demand Items
These items are non-returnable unless faulty or damaged. Please recycle or keep if wrongly ordered.
5. Cancelling Your Order
You may cancel before your order is shipped.
If you cancel within 14 days of delivery, we’ll refund product and delivery cost once we receive the item.
Cancellation must be requested in writing (email is fine).
6. Warranty & Liability
We guarantee our products against defects in workmanship or materials for 6 months from purchase. If a defect appears, you may get a refund or replacement.
We’re not liable for delays caused by events outside our control (e.g. courier issues, strikes, extreme events).
Our liability is limited to the price you paid for the product.
7. Style & Imagery
Product images and colours are as accurate as possible but may vary slightly from the real item.
8. Intellectual Property
All branded content (logos, designs, images) belongs to us. You may not copy or use them without written permission.
9. Legal Rights
Nothing here affects your legal rights under UK law (for example, statutorily protected consumer rights).
We may update these Terms occasionally; continued use of the shop means you accept the new Terms.
10. Contact Us
If you have any queries, questions, or need to raise an issue:
[email protected]
Thank you for shopping with us and supporting our mission to help ex‑servicemen.